PRIVACY POLICY

For BWOO

Version:1.0

Published:July 2022 

Before you start browsing our website,please be sure to read and understand the content of this policy carefully,and ensure that you fully understand and agree to use it.

This Privacy Policy describes the types of personal information we collect,purpose of collecting information,how it is processed and your rights in this regard.

www.bwoohk.com (also known as "BWOO", “We”),owned by Guangzhou Wusen Electronic Technology Co., Ltd., is the information manager and responsible for processing your personal information.By using the BWOO website,you are consenting to the practices described in this Privacy Policy.

We have created this policy to help you understand the following:

1. Type of personal information and how we use personal infomration

2. Storage of personal information

3. Where do we store and process personal information

4. How do we share and publicly disclose your personal information

5. Your rights in the processiong of personal information

6. Other

7. How to contact us

We collect and process your personal information when you contact BWOO through various channels (website, APP,dealer and customer support services).

(1) Types of personal information:

• Information that you provide to us directly,such as:contact details,name,phone number,email address and company.

• Information when contacting us when visiting the homepage or other pages.When you visit the homepage or other pages of our website to contact us actively, and leave us a message to provide comments,suggestions or consultation,etc.,you need to leave your contact information,including your name, phone number, email address,message content,etc.

• Access information when the community asks or comments.When you visit the community page of our website and need to ask us a question,we may ask you to provide corresponding personal information,including your nickname,email,IP address,question content,etc.

                       

Why and how we use your personal information:

• To know who is visiting our website,we store your contact details.We need this information to respond to emergencies.

• As an enterprise,we will process your personal information on the basis of our own legitimate interests.

(2) Relevant information we obtain during your visit to our website:

• Device and network information: IP address,email,tracking/protocol data,product information you have viewed,browser type and version,network service provider,etc.

Interaction record information:the query information you enter or the questions and information you provide for customer support.Your communication records formed via Chat Online,telephone or email.

Log information:When you visit our website to learn about our products,services,information,etc.,the time of each visit,the path to the page you visit,event information(such as error,restart,upgrade)etc.

Why and how we use your personal information:

• In order to remember your preferences,understand the use of our website and applications,and to customize our marketing products,as well as to deal with and maintain network related issues,we will use "cookies" and other similar technologies to collect information about your behavior,such as email address,tags and other identifiers.

(3) Types of your personal information we obtain from third parties:

• User-generated content that you post on social media,such as images or other personal information you provide to us (such as location or other identifying information),in accordance with the terms of the User-Generated Content license.

Why and how we use your personal information:

• We collect user-generated content that you post on social media under the terms of the User-Generated Content license,such as images or other personal information you provide to us (such as location information or other identifying information).

• We will process the above information with your consent.

Statement:For individual users who have purchased and used BWOO products,we suggest that you can contact the dealer or online sales platform of the BWOO products you purchased firstly.

(1) Agents,suppliers or other business contacts:

Type of personal information:

• Contact information you provide us directly,such as emails containing:name,title,e-mail,address, company and telephone number.

Why and how we use your personal information:

• In the course of communicating and interacting with you,whether it is a supplier or other business contact,BWOO will collect and process your personal information to manage BWOO’s relationship with you or your company.Based on BWOO's legitimate interests,we will save your information for the performance of BWOO's agreement with you or your company,or to manage BWOO's relationship with you when it is determined that BWOO's interests in processing personal information outweigh your interests relation.

• We provide you with customized information,including news,major events, industry competitions,and similar marketing content about BWOO and related products,as well as products it manufactures in partnership with third parties.Our processing of this information will require your consent.

(2) Marketing:

Type of personal information:

• Information you provide to us when you purchase products and contact us,including contact information, products you click on.

• If you have a BWOO account,we will also process account-related personal information you submit,such as contact information purchase history,profile,purchases and website browsing history,based on your preferences.We use personal information obtained from you or third parties in combination to analyze and predict your interests,preferences and behaviors to provide you with a personalized experience.We may also use personal information collected through website cookies,plug-ins or other web tracking technologies for the purposes described above.

Why and how we use your personal information:

• We will use your personal information to email you tailored messages,invitations,and other similar marketing content.

• To optimize your BWOO experience,we will provide you with relevant information, recommend products, and remind you of the latest product information.All of these services are based on your previous interests in products,what you click on and the information you provide to us.

• If you have a Google or social media account such as Facebook,Instagram and YouTube,we may send you product and latest event information via NEWS.

• We will process the above information subject to your consent to receive marketing content and cookies.

• If you provide us with your personal information in order to receive information from us or our authorised distributors(such as BWOO's product catalogue or general information),we will store your information in a database for marketing purposes.If you view or download information,we will keep track of your visit. In addition,this information helps to provide you with customized information and to provide us with information about which parts of the website are most visited.

(3) Customer Service / Technical Support / renew: 

Type of personal information:

• Information related to your case/request.

• Your contact details,product model number,product warranty information,place of purchase and other relevant information that BWOO may request to process your request.

• Your usage information,such as personal data; information related to your (paired) BWOO product, including product model number, order number,type,date and frequency of use of the product and app; third parties available in our app Service encryption credentials,attribute information related to the BWOO device you choose,such as the name you customized for your BWOO product; product usage activity log (unless you disable this feature).

• If you contact BWOO customer service by phone,we may record the call.

• If you use the app,we will automatically receive information about BWOO products and how you use them. Such information includes:technical information (such as your product serial number or model),device operating system version,IP address,SSID,log files,usage information,and diagnostic information (such as battery life,wireless connection quality,and error logs).Note that you can change your privacy settings within the app.

Why and how we use your personal information:

• In the process of communicating and interacting with you,BWOO collects and processes the information you provide to us via email,chat function,telephone and social media.

• We will use your personal information to provide you with services.In this case,we will use your personal information to handle your questions, complaints and warranty matters and to provide technical support.

• We may also contact you via email, phone, social media or any other means if there is a problem with your order or product.

• With your consent,we will collect your call recordings to improve our customer service.

• When processing an order,we use your personal information to verify your identity to prevent fraud or other illegal activities.

• We will send you relevant product updates.

• As an enterprise,we will process your personal information above for our own legitimate interests or as necessary to perform our contractual obligations to you.

We will not keep information longer than necessary to fulfill the purpose for which it was collected. The length of time we retain information is determined by the purpose for which it was collected and used.

Based on relevant laws,after the expiration of the following period,the relevant personal information will be deleted,unless the information can be legally stored and processed for other purposes.

Improvement/Customer Service/Technical Support

Personal information relating to the personal benefits we provide you will be stored and processed for 5 years from the date of your last BWOO purchase.Personal information related to your feedback to our products and services will be stored and processed for 2 years from the date you fill out the questionnaire and feedback questionnaire.

(1) In order to ensure that the information we save is always the latest version,we may ask you to log in to your account and update the information.

After unsubscribing, we will retain a minimum amount of data to be able to demonstrate that we have obtained consent for two years' terms.

(2) Information retention

We will retain your personal information in the following ways:

Cookies are kept for a maximum of 1 year.Visitors to our official website will be kept for 2 months.

(3) Customers and other business contacts

BWOO will keep your personal information for the duration of the relationship with you and for as long as the law requires thereafter,including when relevant laws require BWOO to keep personal information. Regarding marketing,we will save your personal information with your consent.

The Internet is not an absolutely secure environment,and the communication with other users,such as emails, instant messaging,social software, etc.,cannot be determined to be completely encrypted.We recommend that you use complex passwords when using such tools,and pay attention to protecting the security of your personal information.

(1) Normally,your personal information is processed by our servers located in the People's Republic of China.Our web page operation and maintenance technical team is located in the People's Republic of China.

We will strictly follow the provisions of laws and regulations, and in accordance with this Privacy Policy, personal information collected and processed in the People's Republic of China will be stored in accordance with applicable Chinese laws,and your rights will be protected.

(2) We also ask you to understand that due to the limitations and rapid development of technology in the Internet industry and various malicious attack methods that may exist,even if we do our best to strengthen security measures,it is impossible to always guarantee 100% information security.

Please understand that the system and communication network you use to access our website may have security problems in other links beyond our control.

We may share personal information and other services with third-party service providers who assist us in payment,marketing,data processing,business consulting,delivery,data analysis,document management, surveys.Some of these third parties are located in the United States,EU countries and other countries, and we disclose personal information to the following categories of recipients:

(1) Customs agents for customs clearance purposes, where applicable, to support buyers with international sales/purchases;logistics partners to provide delivery services for buyers and sellers,including returns and exchanges,and for sellers Warehousing services;in order to ensure a smooth browsing experience for you,our website may contain links to third-party websites, products and services.You can choose whether to access or accept websites,products and services provided by third parties.

(2) This Privacy Policy does not apply to websites,products or services linked to third parties through our services,and we are not responsible for how third-party websites,products or services collect, use, and process your personal information.Websites, products or services provided by third parties may collect your personal information.Before you use third-party products or services,please read and fully understand the privacy policies of the products or services provided by third parties.

(3) We have no control over the privacy and data protection policies of third parties and such third parties are not bound by this policy.Before submitting personal information to third parties,please understand the privacy protection policies of those third parties.

(4) When we disclose your personal information to third parties, we will take all reasonable steps to ensure that these third parties are bound by confidentiality and privacy protection responsibilities in protecting your personal information.Information disclosure needs to comply with legal requirements, including entering into information processing agreements with relevant third parties to ensure that personal information is processed only in accordance with our instructions,applicable laws and regulations,and the purposes specified by us, and to ensure that appropriate security measures are taken.

You have a number of rights in relation to our processing of your personal information under the General Data Protection Regulation.If you would like to exercise your rights,please contact us.Please note that we need to verify your identity before you can access and make changes to your account.If you already have an account,you can also access your personal information by logging into your account.

Right to view information (right of access)

You have the right to access the personal information you provide to us for processing in a commonly used,structured,machine-readable format, and to provide this information to any third party.

Right to Correction (Correction):You have the right to correct errors in your personal information.If the personal information you provide to BWOO changes,we recommend that you update it in time. To ensure the timeliness of the personal information we process,we ask you to review it at your convenience. If personal information changes, please update it at least once a year.